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Free Delivery On Orders +£99 (ex.VAT) 1-2 Working Day Delivery On All Orders!
Free Delivery On Orders +£99 (ex.VAT) 1-2 Working Day Delivery!

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Frequently Asked Questions

HOW QUICKLY WILL I GET MY ORDER? 

We provide 1-2 working day delivery on all orders as standard when placed before 2pm. For example, if an order is placed on Monday before 1pm, it would be delivered by Wednesday latest.

WHAT’S THE MINIMUM ORDER FOR FREE DELIVERY? 

All orders over £99.00 ex VAT, qualify for free 1-2 working day delivery. Orders under £99.00 (ex VAT) will be subject to a £4.99 (ex VAT) shipping charge.

WHERE’S MY DELIVERY? 

When your order has been dispatched, you will receive an email and SMS notification from our courier, to let you know when the delivery is scheduled, along with a 2-hour window on the morning of the delivery. 

If you haven’t received any correspondence, please check your junk files and your contact details displayed on your invoice.

Should you require any further help with your delivery, please get in touch via our contact details below.

DO YOU DELIVER ON SATURDAYS?

We can offer Saturday delivery; however, it is a premium service and carries a charge of £12.99 (ex VAT).

HOW DO I DOWNLOAD COPY VAT INVOICES? 

When you complete your order, we'll automatically send you a PDF copy of your VAT invoice to the provided email address. 

If you're unable to locate your copy, please get in touch at sales@ecosupplies.co.uk

HOW DO I ORDER A SAMPLE? 

To order a sample, first click on the product you’d like to order a sample of, then click ‘Order a sample'. The sample will now be added to the cart. Simply proceed to checkout and enter your shipping details.

We provide samples free of charge, so you can try a product before you commit to buying it. We only charge a delivery fee of £4.99 (ex VAT). 

HOW DO I RETURN AN UNWANTED PRODUCT? 

If you wish to return a product, please get in touch with us at sales@ecosupplies.co.uk

Please note, products can only be returned if they are unopened and in a resalable condition. 

CAN YOU BRAND / CUSTOMISE PRODUCTS?

We can print your logo on to most of our products. Please get in touch with us on the contact details provided below to find out more.

Get in touch today...

E: sales@ecosupplies.co.uk

T: 0330 043 0371

Office Hours:
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: Closed